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Grandstream GXP2170 User Guide

We are currently working on the new phone system, so please check back for updates to the user experience.

If you have trouble or encounter an error with the instructions below, please place a helpdesk ticket, so we can look into the issue. Thank you in advance for your patience!

Grandstream GXP2170

Calling

Internal Dialing

  1. Enter the extension
  2. Pickup the handset to make the call
      1. For speaker phone, press the red speaker icon just below the volume up button

If your call does not succeed, try adding the number 7 before the extension. This issue will go away once ALL campuses are on the new phone system. If you still have trouble, please place a helpdesk ticket for assistance.

External Dialing

  1. Enter the number 10 digit external number
  2. Pickup the handset to make the call
      1. For speaker phone, press the red speaker icon just below the volume up button

You are no longer required to enter a 8 or 1 before the external number.

 

 

Call History

  1. Press the button directly below the word History on the screen
  2. Use the Up and Down arrow buttons around the circle to navigate the call history list
  3. Use the Left and Right arrow buttons around the circle to navigate between the different history filters:
      1. All Calls
      2. Answered Calls
      3. Outbound Calls
      4. Missed Calls
      5. Transferred Calls
  4. Press the buttons below the screen text to:
      1. Delete a call from the history
      2. Clear all call history from the device
      3. Dial a number from the call history
  5. Press the button under the door icon to return to the main screen
      1. The phone will return to the main screen on its own if there's no interaction

Calls that are transferred from the old phone system will not show the correct callback number in the call history. This issue will go away once the old system is decommissioned.

 

 

Voicemail

Voicemail Setup

  1. Dial *98
  2. When you hear the auto-attendant's voice, enter your extension followed by #
  3. Once prompted, enter your passcode followed by #
      1. The default passcode is 1000
  4. Once prompted, use option 0 to enter the voicemail setup menu
  5. Follow the prompts to customize your voicemail

Checking Voicemail by Email

All voicemail messages left by a caller will be emailed to your Princeton ISD email account. The email will be from noreply@princetonisd.net , and it will contain an audio file of the voicemail message. Simply open the email to view the call details, and play the audio file to listen to the voicemail message.

Checking Voicemail By Phone

Email is the primary means to access voicemail messages. Most extensions will not have voicemail messages sent to their phone. This section is only for special-use extensions that have the ability to check voicemails through their phone.

  1. Dial *98
  2. When you hear the auto-attendant's voice, enter your extension followed by #
  3. Once prompted, enter your passcode followed by #
  4. Follow the prompts to navigate your voicemail box

 

 

Transferring Calls

Blind Transfer

Blind transfer will not give the person at the destination extension any notice they are about to receive a call.

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Enter the extension that you want to transfer the caller to
  3. Press the button directly below the phrase BlindTrnf on the screen
  4. The caller has now been transferred

Using Contact Buttons on the phone's screen

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Press the BlindTrnf button
  3. Press the button for the contact on your screen
  4. The caller has now been transferred

Attended Transfer

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Enter the extension that you want to transfer the caller to
  3. Press the button directly below the phrase AttTrnf on the screen
  4. The other extension will need to answer your call
      1. If the other extension isn't answering:
          1. Press Cancel
          2. Press Resume to take the caller off hold
      2. If you get the voicemail for the other extension:
          1. Press Split
          2. Press End Call
          3. Press Resume to take the caller off hold
      3. If the other extension answers, but is not able to accept the caller:
          1. Press Split
          2. Press End Call
          3. Press Resume to take the caller off hold
  5. Once you are ready to transfer the caller, press the button directly below the word Transfer on the screen
  6. The caller has now been transferred to the other extension

Using Contact Buttons on the phone's screen

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Press the AttTrnf button
  3. Press the button for the contact on your screen
  4. The other extension will need to answer your call
      1. If the other extension isn't answering:
          1. Press Cancel
          2. Press Resume to take the caller off hold
      2. If you get the voicemail for the other extension:
          1. Press Split
          2. Press End Call
          3. Press Resume to take the caller off hold
      3. If the other extension answers, but is not able to accept the caller:
          1. Press Split
          2. Press End Call
          3. Press Resume to take the caller off hold
  5. Once you are ready to transfer the caller, press the button directly below the word Transfer on the screen
  6. The caller has now been transferred to the other extension

Transfer Directly to Voicemail

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Enter * + the extension to send the caller to
  3. Press the button directly below the phrase BlindTrnf on the screen
  4. The caller has now been transferred to the voicemail box for that extension

Using Contact Buttons on the phone's screen

  1. Press the button directly below the word Transfer on the screen
      1. The caller will be placed on hold when the transfer button is pressed
  2. Press the BlindTrnf button
  3. Enter *
  4. Press the button for the contact on your screen
  5. The caller has now been transferred to the voicemail box for that extension

 

 

Holding Calls

  1. Press the pause button to the right of the volume up and down buttons
      1. This will place the caller on hold
  2. Press the resume button to continue the call

Calls on hold are only held for 5 minutes. Please do not keep calls on hold for an extended period of time.

 

 

Do Not Disturb (DND)

DND sends ALL calls straight to voicemail.

DND does not record missed calls in the call history.

Do Not Disturb (DND) mode is used to block all incoming calls. To enable/disable DND, press the mute icon (Mute Icon). While enabled, a red sign with Do Not Disturb text is displayed over the screen. Additionally, DND sends ALL calls sent straight to voicemail, and it does not retain a record of missed calls! To disable DND, press the mute icon again (Mute Icon). 

 

 

Forward All Calls

Enable Call Forwarding

  1. Press the button directly below the word Features on the screen
  2. Navigate to the account with your name
      1. This will be Account 1 for most people
      2. Use the up and down arrows in the navigation circle to change the selected account
  3. Press the center button in the navigation circle
      1. This is the circular button surrounded by arrow buttons
  4. Navigate to the Forward All (*72) option
  5. Press the center button in the navigation circle
  6. Enter the number to forward your calls to
      1. Enter the number exactly as you would normally dial it to make the call
  7. Press the button directly below the word OK on the screen
  8. The phone should beep and begin forwarding all calls from your extension
      1. Call Forwarding is enabled if you see a phone handset icon with a right-pointing arrow in the upper-right corner of the screen

Disable Call Forwarding

  1. Press the button directly below the word Features on the screen
  2. Navigate to the account with your name
      1. This will be Account 1 for most people
      2. Use the up and down arrows in the navigation circle to change the selected account
  3. Press the center button in the navigation circle
      1. This is the circular button surrounded by arrow buttons
  4. Navigate to the Canceled Call Forward Always (*73) option
  5. Press the center button in the navigation circle
  6. The phone should beep and stop forwarding calls
      1. Call Forwarding is still enabled if you see a phone handset icon with a right-pointing arrow in the upper-right corner of the screen

 

 

Reset Phone

There are several issues that can be resolved by resetting the phone. These instructions will guide you through the process. This is a great way to troubleshoot a phone issue before placing a ticket with the technology helpdesk.

  1. Press the center button in the navigation circle
      1. This is the circular button surrounded by arrow buttons
  2. Navigate to the System icon
      1. Use the arrow buttons in the navigation circle to get there
      2. When navigating, the selected icon will be brighter than the other icons
  3. Press the center button in the navigation circle
  4. Navigate to the Factory Reset option
      1. This should be the last option in the list
  5. Press the center button in the navigation circle
  6. You will be prompted to Start factory reset now?
  7. Press the button directly below the word Yes on the screen
  8. The phone will begin to reboot
      1. The phone should reboot and return to normal within 2-3 minutes
      2. If you're still having issues with your phone, please place a ticket with the technology helpdesk
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