Grandstream GXP2170 User Guide

We are currently working on the new phone system, so please check back for updates to the user experience.

If you have trouble or encounter an error with the instructions below, please place a helpdesk ticket, so we can look into the issue. Thank you in advance for your patience!

Calling

Internal Dialing

1. Enter the extension
2. Pickup the handset to make the call
   1. 1. For speaker phone, press the red speaker icon just below the volume up button

If your call does not succeed, try adding the number 7 before the extension. This issue will go away once ALL campuses are on the new phone system. If you still have trouble, please place a helpdesk ticket for assistance.

External Dialing

1. Enter the number 10 digit external number
2. Pickup the handset to make the call
   1. 1. For speaker phone, press the red speaker icon just below the volume up button

You are no longer required to enter a 8 or 1 before the external number.

 

Call History

1. Press the button directly below the word History on the screen
2. Use the Up and Down arrow buttons around the circle to navigate the call history list
3. Use the Left and Right arrow buttons around the circle to navigate between the different history filters:
   1. 1. All Calls
      2. Answered Calls
      3. Outbound Calls
      4. Missed Calls
      5. Transferred Calls
4. Press the buttons below the screen text to:
   1. 1. Delete a call from the history
      2. Clear all call history from the device
      3. Dial a number from the call history
5. Press the button under the door icon to return to the main screen
   1. 1. The phone will return to the main screen on its own if there's no interaction

 

Voicemail