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Grandstream GXP2170 User Guide

We are currently working on the new phone system, so please check back for updates to the user experience.

If you have trouble or encounter an error with the instructions below, please place a helpdesk ticket, so we can look into the issue. Thank you in advance for your patience!

Grandstream GXP2170

Calling

Internal Dialing

  1. Enter the extension
  2. Pickup the handset to make the call
      1. For speaker phone, press the red speaker icon just below the volume up button

If your call does not succeed, try adding the number 7 before the extension. This issue will go away once ALL campuses are on the new phone system. If you still have trouble, please place a helpdesk ticket for assistance.

External Dialing

  1. Enter the number 10 digit external number
  2. Pickup the handset to make the call
      1. For speaker phone, press the red speaker icon just below the volume up button

You are no longer required to enter a 8 or 1 before the external number.

 

Call History

  1. Press the button directly below the word History on the screen
  2. Use the Up and Down arrow buttons around the circle to navigate the call history list
  3. Use the Left and Right arrow buttons around the circle to navigate between the different history filters:
      1. All Calls
      2. Answered Calls
      3. Outbound Calls
      4. Missed Calls
      5. Transferred Calls
  4. Press the buttons below the screen text to:
      1. Delete a call from the history
      2. Clear all call history from the device
      3. Dial a number from the call history
  5. Press the button under the door icon to return to the main screen
      1. The phone will return to the main screen on its own if there's no interaction

Calls that are transferred from the old phone system will not show the correct callback number in the call history. This issue will go away once the old system is decommissioned.

 

Voicemail

Voicemail Setup

  1. Dial *98
  2. When you hear the voice, enter your extension followed by #
  3. Once prompted, enter your passcode followed by #
      1. The default passcode is 1000
  4. Press 0 to enter the voicemail setup menu
  5. Follow the prompts to customize your voicemail

 

Checking Voicemail by Email

 

*** Most people will not be able to check voicemail through their phone. It will be email only

 

Checking Voicemail By Phone

  1. Dial *98
  2. When you hear the voice, enter your extension followed by #
  3. Once prompted, enter your passcode followed by #
  4.  

 

 

 

 

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